Quality is Priceless

Once again, in my endeavor to keep this blog and corresponding website a positive force in the cyber-world, I have another fantastic service experience to share.
Shortly after purchasing the G6, it developed this intermittent popping/ creaking noise in the front end. It occurred every morning as I backed out of my driveway but would rarely reoccur throughout the day. I had complained about it three times (remember three is the magic lemon-law number) but each time I was told that they could not duplicate it and everything underneath is sound.
Yesterday the noise was worse than ever. The popping occurred well past the driveway and all the way to work – 38 miles away. It sounded as though the left front wheel was loose or the strut was coming apart as I drove. When I got to beautiful Dade City, I immediately drove to the local dealer Pasco Motors and asked if someone was available to test drive my car while the noise was so obvious. To my surprise, the Service Director, John came out of his office and we drove the car around the block.
To make a long story longer, He offered to have someone check it out and I gladly left it. I told them that I needed it to get home at 5:00 or else I’d be stranded. Two hours later, I received a call from Gina, my service advisor, stating that the car was fixed, ready to be picked up, and no charge.
It’s fixed! The noise is gone and I’m a Completely Satisfied Customer. They took my car in completely unannounced, diagnosed and repaired it immediately. By the way, I did not buy the car there, but this kind of treatment makes me wish I had. There’s an old saying that the sales department sells the first car but it’s the service department that keeps the customers coming back (or chases them away). I’ll definitely be shopping Pasco Motors next year for my G8.